How big are these figures?
La Brea is approximately 5 inches tall, and the mammoth toy is about 1.5 inches tall.
Last updated: July 22, 2016 18:21
Will it really take until May 2017 to deliver the figures?
Ideally not! Since we have already surpassed our initial funding goal, I have sent the painted prototype off to China. It may take a few weeks to get there, so starting off a bit ahead of schedule means they’ll have it in their hands that much sooner and then they can prepare for starting the manufacturing process once I have received the Kickstarter funds and have transferred the deposit to their bank. Once they start the manufacturing process, it’s a matter of weeks for completion, and then the cartons are put on the next boat heading back to the US that has room for them. The shipping times are so variable, though, so I’d rather be extra, EXTRA certain they’ll arrive before the project says they will! If all goes well, manufacturing and shipping to the fulfillment center should take less than three months. However, If there’s a dock strike or other shipping problem, or some backlog at the factory, it could take much longer. Stay tuned to the updates for the latest info!
Last updated: July 22, 2016 18:21
How big are these figures?
La Brea is approximately 5 inches tall, and the mammoth toy is about 1.5 inches tall. Last updated: Fri, Jul 22 2016 9:21 pm EDT
Will it really take until May 2017 to deliver the figures?
Ideally not! Since we have already surpassed our initial funding goal, I have sent the painted prototype off to China. It may take a few weeks to get there, so starting off a bit ahead of schedule means they’ll have it in their hands that much sooner and then they can prepare for starting the manufacturing process once I have received the Kickstarter funds and have transferred the deposit to their bank. Once they start the manufacturing process, it’s a matter of weeks for completion, and then the cartons are put on the next boat heading back to the US that has room for them. The shipping times are so variable, though, so I’d rather be extra, EXTRA certain they’ll arrive before the project says they will! If all goes well, manufacturing and shipping to the fulfillment center should take less than three months. However, If there’s a dock strike or other shipping problem, or some backlog at the factory, it could take much longer. Stay tuned to the updates for the latest info! Last updated: Fri, Jul 22 2016 9:21 pm EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.